will be made via Shopify once any non-refundable charges have been calculated. If an item is returned as faulty and a refund or credit is offered, and the item is then found by us not to be faulty, the cost of delivery and return delivery cost, plus a 20% administration fee will be deducted from the re-fund.
If we require the un-used products to be returned to us, we will refund your agreed postage costs, or arrange for collection at no cost to you. This does not apply to returns where you have changed your mind and no longer require the goods, or goods that have been checked and signed received in good condition. Returns must be back with us within 7 days. This does not affect your statutory rights