Free Delivery on orders over £50* to mainland UK!

We know how important it is to get your items to you efficiently and as cost effectively too; our delivery rates start from just £6  with tracking.

Orders over £50 and under 25kg* are delivered free of charge. Orders under £50 will have a small subsided  delivery charge added; this is so we can keep our product prices as low as possible. Orders over 25kg and over certain order value we offer subsided delivery or in some cases even free delivery. An order over £100 and under 50kg to mainland UK- would be free of charge. An order over £150 and under 75kg would also qualify.

Delivery charges are automatically calculated on the *volumetric weight of your entire order during the checkout process; this work on your postal area. There is a delivery calculator for your convenience, the website will also advise you on how much more you need to spend to qualify for free shipping.  

We find by charging a small delivery charge on bulky or big orders we can keep our product prices down. So you are only paying per box rather than per item for delivery. We are very good at packing boxes and will get as much into one box as possible for you.

Our FREE DELIVERY offer is open to mainland UK, on orders over £50, and to a maximum weight of 25kg, but  unfortunately excludes bulky items due to courier restrictions. Please contact us with any queries on this.

Orders are dispatched by either signed for post , My Hermes for small items or by  DHL couriers for everything else. DHL offer a next day delivery service, with an hour window and the option of changing the delivery day and a safe place request, with very good tracking online.

We always aim to dispatch your order within a few days (week days), but please bear in mind if ordering hays and grasses –these are not pre-packed and will require packing- we pack these too order to ensure that our hays reach you as fresh as possible. Delivery may be a little longer during busy periods. We will keep you up to date via email. Please add us to your safe list or check your spam box if you have placed an order and not had an email confirmation from us.

A Saturday delivery service to the mainland UK is available but will incur a surcharge.

Do get in touch if you have any queries.

Please find your location on the map.

A & B Zone 1 England & parts of Scotland

Orders over £50 and under 25kg free of charge.

Orders over £100 and under 50kg free of charge

Orders over £150 and under 75kg free of charge.

Orders under £50 and under 25kg are £6

Orders under £75 and under 50kg are £7.50

Orders under £100 and under 75kg are £10

Excludes big and bulky orders and anything over 120cm.

All weights are base on volumetric weight not actual weight.

C Zone 2-Scottish Highlands, Northern Ireland, and IOW

up to 2kg-£5

up to 15kg-£10

up to 20kg- £20

All weights are base on volumetric weight not actual weight.

D Zone 3- Scottish Islands, Channel Islands and IOM

up to 2kg-£5

up to 10kg-£16

up to 15kg- £20

All weights are base on volumetric weight not actual weight.

There is a delivery calculator for your convenience-please view your basket and add your postcode.


Your rights under the Consumer Contracts Regulations 2013

 You can cancel any item on your order at any point prior to despatch and receive a full refund by notifying us via This allows you to withdraw your offer to purchase the goods. If the order has been packed, a small admin charge will be deducted from your refund.

After the order has been despatched you can still choose to return any item on your order (and within 14 days of receipt of goods) you must ensure the goods are returned to us in saleable condition at your own expense to receive a full refund. If the goods are returned in saleable condition but at our expense then the return cost will be deducted from the amount refunded. It is your responsibility to ensure the items are well packed and to supply us with the box dimensions and weight so we can arrange a courier collection. You will be required to print a shipping label that we will email to you, and have the item ready for collection on the agreed day. There will be 2 collection attempts, should these both fail and if you still wish to return the items you will need to arrange a courier yourself.  If you do not return the goods within 14 days then we reserve the right to conclude you have decided to keep them.
We aim to process all refunds within 2 working days of receipt of returned goods,
All refunds will be made via our payment provider once any non-refundable charges have been calculated. If an item is returned as faulty and a refund or credit is offered, and the item is then found by us not to be faulty, the cost of original delivery and the return delivery cost, plus a 20% administration fee will be deducted from the re-fund, these can take 3-5 days for the payment gateways to return the monies.
Please notify us via email if you wish to exercise these rights to confirm and arrange the return of goods
If the goods are found to be faulty, damaged or materially different from the description given then we will arrange a full refund if we are notified, within a reasonable period of time from receipt of goods. We may offer alternative compensation or replacement product of equal or greater value if this is economically feasible and the customer prefers this option. If we require the un-used products to be returned to us, we will refund your agreed postage costs, or arrange for collection at no cost to you. This does not apply to returns where you have changed your mind and no longer require the goods, or goods that have been checked and signed received in good condition.
If the goods have been damaged in transit we ask to be notified via our email within 48 hours of receipt. Please include photos of any damage

.Policy updated 2/4/2021