Delivery
🚚 UK Delivery Information
At My Rabbit stuff, we know how important it is for your order to arrive quickly, safely, and cost-effectively.
Our UK delivery rates start from just £3, with full tracking included — and many orders qualify for free mainland UK delivery.
🌍 Free Mainland UK Delivery
You can enjoy free shipping across mainland UK when your order meets the following value and weight thresholds:
| Order Value | Weight | Delivery |
|---|---|---|
| Over £50 | Under 8 kg | Free Delivery |
| Over £75 | Under 25 kg | Free Delivery |
| Over £120 | Under 50 kg | Free Delivery |
| Over £160 | Under 75 kg | Free Delivery |
Note: Maximum order weight is 75 kg. For bulk or heavy purchases, please split your order into multiple transactions.
💷 Standard Delivery Charges
If your order doesn’t meet the free delivery thresholds, a small subsidised delivery fee will be automatically added at checkout.
This ensures our product prices remain low — you only pay per box, not per item.
Delivery charges are based on the volumetric weight of your order and your postcode area.
Use our handy Delivery Calculator at checkout to confirm your rate before payment.
🚛 Couriers & Tracked Delivery
We partner with reliable UK couriers to ensure fast, tracked delivery on every order:
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Orders under 10 kg: Sent via Royal Mail 48hr Tracked service
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Orders over 10 kg: Sent via DHL Courier, offering:
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Next-day delivery to mainland UK
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1-hour delivery window
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Option to reschedule or specify a safe place
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Comprehensive online tracking
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Both options provide secure, tracked UK delivery and excellent communication throughout.
⏱️ Dispatch & Handling Times
We aim to dispatch all orders within a few working days.
Please note:
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Hays and grasses are packed fresh to order for maximum quality, so dispatch may take slightly longer.
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During busy periods, dispatch and courier times may vary.
You’ll receive email updates on every stage of your delivery.
If you haven’t received confirmation, please check your spam or junk folder.
📅 Saturday Delivery Option
A Saturday delivery service is available for mainland UK orders for a small additional surcharge.
📦 Delivery Zones & Regional Shipping Rates
Use the map below or our Delivery Calculator at checkout to find your correct shipping zone.
All rates are based on volumetric weight, not actual parcel weight.
🅰️ Zone A & 🅱️ Zone B – Mainland England & Parts of Scotland
| Order Value | Weight | Delivery Charge |
|---|---|---|
| Over £50 | Under 8 kg | Free |
| Over £75 | Under 25 kg | Free |
| Under £30 | Under 25 kg | £8 |
| £30 – £75 | Under 25 kg | £6 |
| Over £120 | Under 50 kg | Free |
| Under £120 | 25 – 50 kg | £8 |
| Over £160 | Under 75 kg | Free |
| Under £160 | 50 – 75 kg | £12 |
Notes:
Excludes large or bulky items and parcels over 120 cm in length.
Maximum order weight: 75 kg — please split heavier orders into multiple shipments.
🅲 Zone C – Scottish Highlands & Isle of Wight Delivery
| Weight | Delivery Charge |
|---|---|
| Up to 2 kg | £5 |
| Up to 15 kg | £10 |
| Up to 20 kg | £20 |
Delivery prices are calculated using volumetric weight.
🅳 Zone D – Scottish Islands, Channel Islands & Isle of Man Delivery
| Weight | Delivery Charge |
|---|---|
| Up to 2 kg | £5 |
| Up to 10 kg | £16 |
| Up to 15 kg | £20 |
Delivery prices are calculated using volumetric weight.
🚫 Areas We Currently Do Not Deliver To
We’re sorry, but we are not currently delivering to Northern Ireland.
We hope to reintroduce this service soon.
📞 Need Help with Your Delivery?
If you have any questions about UK delivery rates, courier tracking, or zone charges, please don’t hesitate to contact our customer service team.
We’re always happy to help ensure your order arrives quickly and safely.
| Please find your location on the map. |
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