Free Delivery
Yes! We’re happy to offer free delivery on orders over £50 and under 8kg and over £70 and under 25kg to mainland UK and parts of Scotland.

For orders over 25kg, we provide subsidised delivery rates.

Please note that there are a few exclusions — for example, deliveries to remote areas (Highlands & Islands) and certain bulky items or large orders may incur additional charges.

Our Shipping Estimator in the shopping cart will show you all available delivery options and costs while you shop.

Our Delivery Partners
We work with several trusted couriers to make sure your order reaches you as quickly as possible. Our delivery partners include DHL, Parcelforce, Evri (formerly MyHermes), and Royal Mail.

The courier we use will depend on what you’ve ordered, as well as its size and weight, to ensure the most efficient and reliable delivery.

Tracking Your Order
Once your order has been dispatched, we’ll email you the tracking information. Our courier will also send you a tracking link and provide a delivery time estimate on the morning of your delivery.

If you won’t be home, you’ll usually have the option to change the delivery day or add a safe place for your parcel.

For items sent via Royal Mail, tracking details can be provided on request — simply email us, and we’ll be happy to forward the tracking number to you.

Urgent & Saturday Deliveries

We can arrange Saturday delivery on request; however, please note that a surcharge applies for this service. If you’d like to arrange a Saturday delivery, please email us to discuss the available options.

If you need your order urgently, we recommend contacting us before placing your order, as we don’t dispatch parcels every day. Our hays and grasses are packed to order, and we take the time to ensure they reach you in perfect condition.

Delivery Area

We currently deliver within the UK only. Unfortunately, we’re unable to offer international delivery at this time.

Damaged Parcels

If your parcel arrives damaged, please sign for it as “damaged” and take photos of the box and any items affected inside.

We’re here to help — so please email us the photos along with a brief description of the issue as soon as possible, and we’ll work quickly to resolve it for you.

Offers & Promotions

To receive updates on our special offers and promotions, please sign up for our email newsletter.

We don’t provide discounts through third-party coupon websites, but we do occasionally run exclusive offers on our Facebook page. Simply follow or like our page to stay up to date with the latest news and promotions.

Missing or Incorrect Items

If something in your order isn’t quite right, please first check your order details — you can find them in your Account under Order History.

If an item is missing or not as ordered, please email us and we’ll look into it for you right away. We’re only human, and although we take great care with every order, mistakes can occasionally happen — we’ll always do our best to put things right. 🙂

Adding to Your Order

Of course — you can add to your order as long as it hasn’t yet been packed. Simply email us with the details of what you’d like to add, and we’ll take care of the rest for you.

No — you’re very welcome to check out as a guest. Creating an account is optional, but it can make future orders quicker and easier to track.

Managing Your Account

To manage your account, simply log in using the Sign In link at the top right of the screen. From your account, you can update your addresses, view past orders, and manage your details.

If you’d like to update your newsletter or email preferences, including opting out, please email us, and we’ll be happy to update this for you.